Terms of service

1. About Lyxery By Sweden AB
   • The company has its registered office in Kungsbacka. The company's postal address is Energigatan 4.
   • If you want to get in touch with us, send an email to support@lyxery.com med your case and your contact information and we will contact you shortly.
2. Beställning
   • Once you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all the details of the products, price, invoice and delivery address.
   • If there is any error in the order confirmation, please contact us immediately by e-mail to support@lyxery.com.
3. Leverans
   • Our normal delivery times are 1-3 days. NOTE! Orders placed on weekends will be shipped on the following Monday at the earliest.
   • If there is a delay in delivery (without us notifying you of a longer delivery time), please contact us at e-mail address: support@lyxery.com.
   • 3.1 Failure to collect or return from postal agent/delivery point:
     • It is your responsibility as a customer to provide correct delivery details. When sending to a postal agent, you will be notifiedRingthat your package is available for collection.
     • In the event that you miss, forget or cannot pick up your package, it will be returned to us. In connection with this, we charge a fee of 149 SEK.
   • 3.2 Wrong delivery details
     • It is your responsibility as a customer to provide correct delivery details.
     • In the event that you miss, forget or write the wrong address and this is not notified before the package is sent, we charge a change of address fee of SEK 149.
4. Priser
   • All prices in the store are in SEK and all prices include 25% VAT.
   • We reserve the right for price changes caused by price changes from suppliers, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
5. Ångerrätt
   • When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received a product that you have ordered.
   • 5.1 When exercising your right of withdrawal:
     • You must notify your withdrawal. The notification should be sent to ussupport@lyxery.com. Your message should clearly state your name, address, e-mail address, order number and the goods being returned
     • You should return the products to us immediately and at the latest within the statutory 14 days after the withdrawal notice.
     • You are responsible for the return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in the original packaging.
     • We reserve the right to deduct from the refund amount a sum corresponding to the reduction in value compared to the original value of the goods in the case of used or damaged products.
   • 5.2 The right of withdrawal does not apply to:
     • Products that have been sealed for health or hygiene reasons and where the seal has been broken by you.
     • Products which have the character of a sealed sound or image recording and where the seal has been broken by you.
     • Custom-made product, which has been specially tailored for you or has a distinct personal touch according to your wishes.
     • Services that have been completed and where you have expressly agreed to the commencement of the service without a right of withdrawal.
     • Goods that can deteriorate rapidly, such as foodstuffs.
     • Packages of newspapers or magazines.
     • For more on the legal right of withdrawal, see here .
6. Complaints and grievances
   • We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched when it arrives, we undertake to rectify the fault free of charge in accordance with current consumer protection legislation.
   • You must always contact us for authorization before returning a defective item.
   • The complaint should be sent immediately after the defect has been discovered.
   • 6.1 How do you make a complaint?
     • Any errors and defects should always be reported tosupport@lyxery.com , stating your name, address, e-mail address, order number and a description of the defect.
     • If we are unable to remedy the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection laws. We will pay for return shipping for approved claims
     • We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. In the event of complaints, we follow the guidelines of the General Complaints Board, see arn.se .
7. Ansvarsbegränsning
   • We accept no liability for indirect damages that may arise from the product.
   • We do not accept any liability for delays/defects resulting from circumstances beyond the control of the company (Force Majeure). These circumstances can be, for example, labor disputes, fire, war, government decisions, reduced or no delivery from suppliers.
   • Furthermore, no responsibility is taken for any changes in product/product characteristics made by the respective supplier and other factors beyond our control.
   • 7.1 Allergi

     • The EU has issued a nickel directive called EN 1811. This is to prevent allergies and hypersensitivity associated with contact with nickel. The limit for how much nickel may leak per cm2 per week over a 2-year period is up to 0.5 µg/cm2/week. Where a margin of error up to 0.88 µg/cm2/week is acceptable. You can read more about this here and here.
       Our jewelry should be below the limit or non-existent. That's what we call allergy safe .

     • Despite the fact that our jewelry is allergy-proof, hypersensitivity can occur. If you are extremely sensitive or have contact allergies, you should be careful. In case of rash, redness or other reaction to a piece of jewelry, you should remove the jewelry and contact us for further guidance. In case of severe or acute problems, you should always consult a doctor.
8. Produktinformation
   • We reserve the right for any typographical errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.
9. Information about Cookies
   • According to the Electronic Information Act, visitors to a website must be informed of the use of cookies for privacy purposes. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you are visiting requests to be stored on your computer to allow access to various functions. You can set your browser so that it automatically rejects cookies. More information can be found on the Swedish Post and Telecom Authority's website.
10. Personuppgifter
    • By shopping at Lyxery By Sweden AB, you accept our data protection policy and our processing of your personal data. We care about your privacy and do not collect more information than necessary to process your order. We never sell or pass on your data to third parties without a legal basis.
    • Lyxery By Sweden AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to process your order and in cases where you have requested Nyhet letters or promotional offers - to be able to adapt the marketing to your individual needs.
    • The following information is a summaryRing of how we store and process your data in accordance with the Government Data Protection Regulation (GDPR).
    • 10.1 What is personal data?
      • Personal data is any information that can be directly or indirectly attributed to a natural person.
    • 10.2 What data do we store?
      • In order to process your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
      • Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Bookkeeping Act.
    • 10.3 Legal basis
      • In the context of a purchase, your personal data is processed to fulfill the contract with you.
      • Marketing, promotions and similar mailings take place after consent from you.
    • 10.4 What data is shared and for what purpose?
      • 10.4.1 Betalleverantör
        • When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number of the payment provider is also saved. The information is stored to be able to complete the purchase and to protect the parties against fraud.
        • The payment providers (payment services) that we use are: QuickPay, Swish.
      • 10.4.2 Shipping companies
        • In order to deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address details for delivery. Email address and/or cell phone number may also be shared with the shipping company for notification purposes
        • The shipping companies we work with are: Postnord.
      • 10.4.3 Nyhetsbrev
        • If you have chosen to subscribe to our Nyhetletter, your first name, surname and e-mail address will be shared with our Nyhet letter provider. This is to keep you updated with information and offers for marketing purposes
        • We use Omnisend Email Marketing for sending Nyhet letters.
    • 10.5 Right of access
      • You have the right to obtain extracts of any information we hold about you. Extracts are delivered electronically in a readable format.
    • 10.6 Right of rectification
      • You have the right to ask us to update incorrect information or complete information that is incomplete.
    • 10.7 Right to be forgotten
      • You can ask for the data concerning you to be deleted at any time. There are few exceptions to the right to erasureRing , such as where it must be retained to comply with a legal obligation (for example, under the Bookkeeping Act).
    • 10.8 Data protection officer
      • Lyxery by Sweden AB is responsible for the lawRingand the processing of personal data in the online store and ensures compliance with the rules.
    • 10.9 How we protect your personal data
      • We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process and communicate sensitive information such as personal data and passwords.
      • We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB based in Helsingborg.
11. Amendmentrings to the General Terms and Conditions
    • We reserve the right to make changesrings to the Terms at any time. Amendments to the Terms will be published online on the Website. The amended Terms and Conditions will be deemed to have been accepted upon placing an order or visiting the Website.
12. Dispute and choice of law
    • In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se . For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr
    • In the event of a dispute, we will follow the decision of ARN or equivalent dispute resolution body.
    • Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and legislation.

GDPR - Read our privacy policy here

Företagsuppgifter

Organization number	559278-7948
The legal name	Lyxery by SwedenAB
Postadress	Energigatan 4, 434 37 Kungsbacka
Mejladress	support@lyxery.com