Refund policy

Prices

All prices in the store are stated in SEK and all prices include 25% VAT.

We reserve ourselves for price changesrings caused by price changesRing from suppliers, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.

Ångerrätt

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received a product that you have ordered.

When exercising your right of withdrawal:

You must notify your withdrawal. The message should be sent to us support@lyxery.com. Your message should clearly state your name, address, e-mail address, order number and the goods to be returnedRing

You should return the products to us immediately and at the latest within the statutory 14 days after the withdrawal notice.

You are responsible for the return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in the original packaging.

We reserve the right to deduct from the refund amount a sum corresponding to the reduction in value compared to the original value of the goods in the case of used or damaged products.

The right of withdrawal does not apply in the case of:

Products that have been sealed for health or hygiene reasons and where the seal has been broken by you.

Products which have the character of a sealed sound or image recording and where the seal has been broken by you.

Custom-made product, which has been specially tailored for you or has a distinct personal touch according to your wishes.

Services that have been completed and where you have expressly agreed to the commencement of the service without right of withdrawal.

Goods that can deteriorate quickly, such as food.

Single issues of newspapers or periodicals.

For more on the statutory right of withdrawal, see here.

Complaints and grievances

We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched when it arrives, we undertake to rectify the fault free of charge in accordance with current consumer protection legislation.

You must always contact us for authorization before returning a defective item.

The complaint should be sent immediately after the defect has been discovered.

How do you make a complaint?

Any errors and defects should always be reported tosupport@lyxery.com , stating your name, address, e-mail address, order number and a description of the defect.

If we are unable to remedy the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection laws. We are responsible for return shipping for approved claims

We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. In the event of complaints, we follow the guidelines of the General Complaints Board, see arn.se.